Cancellation Policy
Our Cancellation Policy
The Trip Cancellation Insurance is designed to reimburse you in case of a trip cancellation due to an unforeseen event or calamity. We at Yes-Trips understand that sometimes bad luck hits you like in an ancient Greek tragedy and it interferes with your travel experience before you even leave. If you are forced to abandon a pre-booked trip you potentially have the right to a full reimbursement of your ticket price. However, please be aware that we cannot offer you a cure-all. While we understand that everyone’s circumstances are unique, we urge you to have a close look at our general terms and conditions to get to know your coverage.
In short, the Trip Cancellation Insurance provides coverage for yourself, and offers you a full reimbursement of your ticket price for a variety of cancellation reasons.
What are valid cancellation reasons?
Naturally you only want to cancel our epic trip if there is truly an emergency. Did you get too sick to join? Did someone in your family get seriously injured or worse, pass away? Did your house burn down? We surely hope not, but in such cases we would not want you to worry about your lost ticket expenses. In article 2 you can read about your exact coverage.
How much do we reimburse?
The total ticket price, including booking charges, for transportation and accommodation that you were required to pay in advance or have already paid. In article 2 you can read more.
How can you make a claim for reimbursement?
In order to fully benefit from your insurance, it is very important to follow the procedure and provide us with the documents as explained in article 5. We want to help you in the best possible way, but we can only do so if you make the application in time (that is: as soon as you learn that you cannot join or need to leave the trip), in the correct manner, and provide us with supporting evidence (doctor’s statement, official police report, certificate of death).
If you send us a claim, we firstly assess whether it is eligible for reimbursement. We then determine the amount to be reimbursed and transfer this amount to you. You can help us making this process go as smooth and fast as possible by reading and adhering to our terms and conditions as set out on the next pages of this document. If you have any questions or need any help with this, don’t hesitate to contact us!
1. Definitions
For the purpose of these terms and conditions, these definitions shall ahave the following meaning:
1.1. ‘Family member’: First or second degree family blood relatives (your parents, children, grandparents, grandchildren, brothers and sisters) and first or second degree relatives (parents, children, grandparents, grandchildren, brothers and sisters of your partner and the partner of your parents’ children, grandparents, grandchildren, brothers and sisters).
1.2. ‘Insurance’: the Trip Cancellation Insurance; the entitlement to reimbursement of the ticket costs for a trip for which you have specifically purchased the insurance. The insurance is valid once you’ve signed the policy and fully paid the related costs.
1.3. ‘Insured party’ or ‘You’: the person having a valid insurance in combination with a valid Ticket.
1.4. ‘Insurer’ or ‘We’/’Us’ or ‘Yes-Trips’: Yes-Trips; the party granting the insurance.
1.5. ‘Ticket’: The confirmation, electronic or otherwise, that you have paid or are liable to pay the total costs of the Trip in exchange for the transportation, accomodation and/or activities that are included in the Trip.
1.6. ‘Ticket Costs’: The total costs, including booking charges, for the complete package of transportation, accommodation and/or activities that you were required to pay in advance or have already paid. This does not include the costs of any cancelled journeys (or parts of journeys) and excursions that you have booked at the destination yourself or any other costs that you might have incurred for the purpose of the Trip.
1.7. ‘Trip’: The pre-booked journey (transportation, accommodation and/or activities) for which you hold a valid Ticket and that had not yet commenced when the insurance became valid.
2. Coverage
2.1. Your Insurance is valid after signing the policy and full payment thereof and in only in conjunction with a valid Ticket. You will have the right to full reimbursement of the Ticket Costs if, before or during the Trip, any of the following circumstances occur:
i. death, serious illness or severe injuries of the Insured party, provided this has been medically established by the attending doctor/specialist;
ii. death, serious illness or severe injuries of a Family member of the Insured Party, provided this occurs within 60 days prior to the originally planned commencement date of the Trip and this has been medically established by the attending doctor/specialist;
iii. pregnancy of the Insured party, provided she discovered this after booking the Ticket and as evidenced with a doctor’s cerificate; or the occurrence of unforeseeable complications during the pregnancy of the Insured party (‘s partner), or the person with whom the insured party is permanently living together (as evidenced by a statement from the population register);
iv. severe damage to property of the Insured party as a result of fire, explosion, burglary or a natural force, which affects the property of the Insured party to such an extent that his/her presence is urgently required;
v. irretrievable breakdown of the Insured party’s marriage, due to which divorce proceedings have been initiated; irretrievable breakdown of the marriage shall be deemed equal to the dissolution of a cohabitation contract executed before a civil-law notary;
vi. at a date during the Trip the Insured party is unexpectedly required to resit an examination or preliminary examination following final examinations for a course with a duration of more than one year and it is not possible to postpone this until after the Trip;
2.2. The Insurance can only be purchased at the same time as the Ticket for the Trip it relates to is purchased.
3. Exclusions
3.1. The Insurance does not grant rights to reimbursement of any costs other than the Ticket Costs for the Trip to which the Insurance relates. The Ticket Costs do not include the costs of the Insurance. The Insurance costs cannot be refunded.
3.2. A cancellation that is the result of any of the following situations or circumstances is not covered by this Insurance:
i. intentional act or gross negligence or recklessness of the Insured party;
ii. armed conflict, civil war, rebellion, internal civil commotion, riots, atomic nuclear reactions, irrespective of their origin; a chemical, biological, biochemical or electromagnetic weapon; terrorism, malicious contagion or preventive measures; acts or conduct in preparation of terrorism, malicious contagion or preventive measures.
iii. a criminal act (or assistance to or facilitation of a criminal act) committed by the Insured party.
3.3. If the Insured party or another person entitled to payment under this Insurance deliberately misleads us by failing to inform us or misinforming us regarding any fact or circumstance associated with the reasons for cancellation, or if events are represented incorrectly, then the Insured party will not be entitled to any reimbursement of Ticket Costs. In case a payment or reimbursement has already been made by us, we are entitled to claim this amount from the Insured party.
3.4. Yes-Trips shall not owe any compensation or reimbursement for expenses that are covered under any other insurance or provision, irrespective of whether these are of a prior date.
3.5. Yes-Trips shall not be liable to pay any reimbursement if the Insured party does not comply with the obligations stipulated in these terms and conditions, especially those set out in article 4, or if there is a circumstance which is covered and foreseeable at the time of the purchase of the Ticket and/or the Insurance, unless he/she demonstrates that he/she cannot be blamed for that and that the interests of Yes-Trips are not affected by it.
4. Obligations of the Insured party
4.1. As soon as the Insured party becomes aware of an event that may result in the cancellation of the Trip and application of the Insurance, he/she is obliged to inform Yes-Trips of this event in writing as soon as possible and to cancel the Ticket. The notification must clearly state the cause of the cancellation.
4.2. The Insured party is obliged to provide Yes-Trips as soon as possible with all the information and documents desired and forward them in the form as requested, including at least a valid Ticket and a valid Insurance as well as supporting documents that can reasonably serve as evidence like a doctor’s certificate (if applicable), police report (if applicable) or an extract from the population register.
4.3. The Insured party is obliged to fully cooperate with Yes-Trips and refrain from doing anything that may prejudice Yes-Trips’ interests.
5. Claims
5.1. The Insured party is obliged to inform Yes-Trips of any events eligible for reimbursement in conformity with article 4 by contacting us at:
Yes-Trips
Telephone: +31611771469
E-mail: info@yes-trips.com
5.2. Upon receipt of a claim, Yes-Trips shall first assess whether it is eligible for reimbursement. If the claim is rejected, we will inform the Insured party thereof within 30 calendardays. If the Insured party does not contest this rejection within 90 calendardays, this is considered an acceptance of the rejection and all rights against Yes-Trips with regard to the cancellation on which the claim was based shall lapse. If the claim is conditionally accepted, Yes-Trips shall send the Insured party an information or documentation request within 30 calenderdays. If the Insured party does not reply or fulfill this request within 90 calendardays, this is considered an abandonement of the claim and all rights against Yes-Trips with regard to the cancellation on which the claim was based shall lapse. If the Insured party does fulfill this request, Yes-Trips shall again assess the eligibility for reimbursement. If the claim is finally accepted, Yes-Trips shall inform the Insured party thereof within 30 calenderdays and transfer the amount of the reimbursement to the bank account as indicated by the Insured party. The acceptance of the reimbursement shall be considered as a final settlement of the matter and the Insured party agrees that no other rights or claims against Yes-Trips can be exercised.
6. Term and termination
6.1. The Insurance is valid until the expiry date of the Insurance as set out on the Insurance cover sheet.
6.2. The Insurance cannot be cancelled and the Insured party shall have no right to a refund of the Insurance costs, neither before or after the expiry date of the Insurance, except for a termination in accordance with articles 6.3 or 6.4.
6.3. In case of a cancellation or rescheduling/relocating of the Trip for which the Insurance has been purchased, due to reasons that are directly attributable to Yes-Trips, the costs for the Insurance shall be refunded.
6.4. The Insured party has the right to terminate the Insurance withing 14 calenderdays after the purchase thereof, without any costs or explanation. This right to terminate does not apply when the Insurance is purchased within 30 days before the commencement date of the Trip it relates to, as stated on the Ticket for this Trip.
7. Miscellaneous
7.1. We warrant that all collected personal details shall be treated with utmost care in conformity with the applicable Dutch Data Protection regulations. Personal details shall not be shared with third parties without the Insured party’s express consent.
7.2. Dutch law applies to the Insurance and its Terms and Conditions. Any conflict or dispute arising out of a Trip cancellation shall be submitted to the exclusive jurisdiction of the courts of Amsterdam, The Netherlands.
7.3. The Insured party is not allowed to transfer or assign any of his/her rights under the Insurance and its terms and conditions without our prior written consent.
7.4. If any provision or part of a provision of these terms and conditions is found by any court or authority of the applicable jurisdiction to be unlawful, invalid, or unenforceable, such provision or part of the provision will be struck out of these terms and conditions and the remainder of these terms and conditions will still apply.